An 5-minute walk from Lucky Shopping Mall, Bopha Pollen Hotel offers modern Khmer-style rooms with air conditioning and free Wi-Fi. It offers free parking and 24-hour room service. Bopha Pollen Hotel is within an 10-minute walk from Psah Chas Market and Pub Street. It is a 15-minute drive from Siem Reap Airport and the famous Angkor Wat. Free 2-way airport shuttles are available.

Rooms come with a flat-screen cable TV and free bottled water and tea/coffee making facilities. A minibar and fridge are also included. Bathrooms include free toiletries and hot water supply. Guests can request for a massage or check e-mails at the computer corner. The hotel also provides ticketing and laundry services for convenience. Western and Asian dishes are served in the restaurant. Cocktails and non-alcoholic drinks can be enjoyed at the bar.